FAQs

We participate with most major medical insurances and a selection of vision plans! If you don’t see your policy listed below, please contact our office and our staff will check for you!

- Blue Cross Blue Shield

- United Healthcare

- Humana

- Cigna

- Medcost

- UMR

- VSP

- Community Eye Care

- Medicare, and most Medicare Advantage plans

We accept NC Medicaid Direct, but we do not participate with Medicaid’s Managed Care plans (including Amerihealth Caritas, Carolina Connect, HealthyBlue, March Vision, Trillium, UHC Community Plan, and Wellcare). Please check your card to see which type you have.

Keep in mind that many major medical plans contract smaller companies for vision and dental benefits, often renaming them to better fit their “brand.” We aren’t always in network with these outsourced vendors; for example: Blue Cross Blue Shield’s Blue20/20 and BlueView plans are actually Eyemed. If you’re unsure, our staff can help you confirm this information.

Copays and all other non-covered charges are due at the time services are rendered.

Please contact our office if you need any assistance with your bill. There may be other payment options available to you.

Based on your insurance coverage, you may be responsible for any deductibles, copays, and co-insurance for charges not covered by your insurance.

Yes, if you were eligible on the date of service we may still be able to get authorization for services. You will need to provide the ID# to your vision policy. We will try and obtain authorization for services. With some insurances, however, there may be a timely filing limit that prohibits us from getting an authorization (normally 6-12 months from the date of services). Once we get authorization for services we will file your Vision insurance. We will also contact your medical plan and reverse charges.

When we have received payment from your insurance plan and credit is on your account, you can contact our office and speak with the office manager. She will process your refund and tell you when to expect it.

The amount paid to you should be used to pay outstanding charges to Battleground Eye Care. Patients are responsible for any and all outstanding charges. You can either deposit the insurance payment and issue us a personal check or simply forward the insurance payment to us.